Piss them off with kindness:
Now, having said that:
Today, I went for a walk which took me to the major supermarket in town. Noting that I live in a city in CHINA, you can guess the crowd size. I have talked about this in previous updates, but many people have this strange custom of thinking they can just walk right up and cut in line (when there are lines… this concept seems to be lost on many). The only people who I let get away with this are older people, and even then, they had better not have 9 shopping carts full of food. (And, yes, I do get physical AND vocal with people who do it to me. I have not absorbed enough culture to let this roll off my back.)
Anyway.
I was standing in line, keeping an eye out for those flying line-breakers, when an older woman came up behind me. Pretty soon, two ladies (I’d say in their 50’s) came up and were beginning the initiation sequence of cutting in front of me, but they must have seen the look on my face, so they resorted to a secondary launch spot… the lady behind me.
When I finally got to the register, the two ladies started to argue with the old woman. I quickly turned around and let them know, in Chinese, that she was next. One of them mumbled something and I said, quite clearly in Chinese, that they knew what was impolite, and they should know better than that. Again, my command of the Chinese language is not the best, by any stretch of the imagination, but it was still enough to shock the heck out of these ladies. From that point on, I made an effort to use only Chinese when talking to the lady at the register and the old lady behind me.
The old lady was so thankful, that she let me use her discount card for that supermarket. She just smiled from ear to ear. The two other ladies continued to mumble in the background, like children who had been sent to their rooms and were pissed at their parents.
Well, after the lady finished ringing me up, I looked at the receipt and noticed there was a mistake… a 30元 mistake. A 30元 mistake amounted to almost half of the bill at that point. This seemed to really tick off the two ladies in line; but, I paid them no attention. They were eager to get through the line.
The thing that really put them over the edge, and gave me great satisfaction, was that it was a mistake in MY FAVOR. You should have seen/heard these ladies when they saw me GIVING the cashier 30元 and explaining that I owed HER the money. I think they should have purchased some adult diapers, because I know they came close to crapping themselves. (To tell the truth, it took some doing to make the cashier understand what the problem was.)
Even in America, people will not go through too much, if any, effort to question a mistake in their favor, it is universal.
All I know is… In one fell swoop, being a good boy made one old lady very happy, one cashier grateful, and two immature, impolite ladies pissed off to no end. I’d say my job is done.
This reminds me of the time, when living in Cheraw, S.C., when I tried to explain to the water company that they gave me a $40 credit that they shouldn’t have. It was like trying to teach quantum physics to a 2 year old. She finally said to me, “You mean… you want to give BACK money? Most people would not do that.”
I still, and always will, live by what my father told me. My money is my money, your money is yours. And, in a related way, what goes around comes around, meaning… everything evens out if you are honest about it.
The best example of this:
When I bought my first apartment, in Cheraw, I needed to get a TV stand. (To replace the milk crate). I found one at the local Wal-Mart for $28.95. When I got to the counter, the lady rang it up and said, “That will be $39.95.” I tried to explain to her, but when I said that the sticker said $28.95, she said… and I quote, “It doesn’t matter what the sticker says, it is what the machine says.” I quickly informed her that I was sent to school to learn to read numbers, not UPC codes. She didn’t think that was too funny.
The next day, I went in to talk with a manager. Thinking I might have made a mistake, I went back to where I got the stand from, to check the sticker. When I got there, I was amazed to find that they not only had they removed the sticker, but every sticker for every stand they had. I was a little ticked off, my receipt meant nothing now.
Feeling beaten, I decided to walk over to the sporting goods section and look at their hunting supplies. I found a nice hard carrying case for pistols, which I was in need of. The type I found is usually about $10 - $15, but there was no tag on them. So, I went up to the counter and asked the man if he could tell me how much they were.
He took out his “wand thing” and with one little beep, he looked strangely at the register and said, “Umm…. Uh… $3?!) I think I broke the sound barrier when I whipped two of the cases up on the counter and said, “I’ll take TWO!”
I can vividly remember walking out of Wal-Mart with the biggest grin on my face, saying, out loud, “It does not matter what the sticker says, it’s what the machine says”.
Now, I know, some of you might think that I should not have done that last part. Vengeance belongs to God; I claim sarcasm as my own. (No matter how many times my mother smacks me in the mouth for it.)























